Privacy Policy

1.- Comprehensive Privacy Notice

Aura Cristina better known as Au Realtor, with address in SM 44 MZ 13 L 18 Cancun Quintana Roo 77506 and internet portal au-realtor.comis responsible for the use and protection of your personal data, and in this regard we inform you of the following:

For what purposes will we use your personal data?

The personal data we collect from you will be used for the following purposes that are necessary for the service you request:

Response to messages from the contact form, Provision of any requested services

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

Identification and contact information



How can you access, rectify or cancel your personal data, or object to its use or exercise the revocation of consent?

You have the right to know what personal information we have about you, what we use it for and the conditions of the use we make of it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must send a request via email to privacidad@au-realtor.com and shall contain:

  • Holder's full name.
  • Address.
  • Phone.
  • E-mail address used on this website.
  • Copy of an official identification attached.
  • Subject "ARCO Rights".

Description of the purpose of the letter, which may include but not limited to the following: Revocation of consent to process your personal data; and/or Notification of the improper use of the processing of your personal data; and/or Exercise your ARCO Rights, with a clear and precise description of the data to Access, Rectify, Cancel or Oppose. In case of rectification of personal data, you must indicate the exact modification and attach supporting documentation; it is important in case of revocation of consent, please note that not in all cases we can meet your request or terminate the use immediately, since it is possible that for some legal obligation we require to continue processing your personal data. Also, you should consider that for certain purposes, the revocation of your consent will mean that we can no longer provide the service you requested, or the conclusion of your relationship with us.

How long will it take us to respond to your request?
5 days

d) By what means will we communicate the response to your request?
To the same e-mail address from which the request was sent.

Use of tracking technologies on our website

We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an Internet user, as well as to provide you with a better service and experience when browsing our website. The personal data we obtain from these tracking technologies are the following:

Identifiers, user name and session passwords, User's preferred language, Region in which the user is located

These cookies, web beacons and other technologies can be disabled. To find out how to do this, please consult the help menu of your browser. Please note that if you disable cookies, you may not be able to access certain personalized features on our website.

How can you find out about changes to this privacy notice?

This privacy notice may be modified, changed or updated due to new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or for other reasons. We are committed to keep this privacy notice updated on the changes that may occur and you can always consult the updates that exist on the website. au-realtor.com.

Last update of this privacy notice: 10/08/2022

Contact us at

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:

Aura Cristina better known as Au Realtor, with address in SM 44 MZ 13 L 18 Cancun Quintana Roo 77506 and internet portal au-realtor.comis responsible for the use and protection of your personal data, and in this regard we inform you of the following:

For what purposes will we use your personal data?

The personal data we collect from you, we will use for the following purposes that are necessary for the service you request: Response to messages from the contact form, Provision of any requested service.

Where can I consult the comprehensive privacy notice?

To learn more about the terms and conditions under which your personal data will be treated, such as the third parties with whom we share your personal information and how you can exercise your ARCO rights, you can consult the comprehensive privacy notice with a request via email: privacidad@au-realtor.com

 

2.- Data deletion request

If you would like us to delete personal data that you have shared with us via WhatsApp, Facebook Messenger or Instagram Direct, you can request this at any time.

Just send us an email to:

privacidad@au-realtor.com

Please indicate in your message:

  • Your full name.

  • The channel through which you communicated (WhatsApp, Messenger or Instagram).

  • A brief description of the reason for the request.

We will respond to your request and delete your data within 10 business days, in accordance with our data protection policies.

Last update of this privacy notice: 9/05/2025

3.- Clause for Data Protection Policy (use of bots in social networks)

Data processing on social channels (Instagram Direct, Facebook Messenger and WhatsApp).

In order to improve the quality of service to our users, we inform you that we use automated systems (chatbots) connected to platforms such as Instagram Direct, Facebook Messenger y WhatsApp. These bots are designed to provide automatic, relevant and up-to-date responses at any time of the day, even outside of normal business hours.

During the interaction, the system can access public data from the user's profile (such as the user's name, user name, account ID and profile type), exclusively for the purpose of:

  • Identify the user in the conversation.

  • Personalize automatic responses with natural language.

  • Record message history to improve continuity of care.

In the case of Instagramthis data processing is carried out through the legitimate use of permission. instagram_basic provided by Meta.

In the channels of Facebook Messenger y WhatsApp Businessequivalent functionalities are used through their respective official APIs, always respecting the conditions and policies established by Meta.

Under no circumstances will private data be accessed nor will the data collected be used for commercial purposes other than the purpose of the conversation initiated by the user.

Also, if during the conversation the user requests personal attention, a human agent will be notified and will continue the care manuallyThis guarantees a closer and more personalized experience.

The data processed in these channels are stored securely and are not shared with third parties, unless required by law. You can exercise your rights of access, rectification or deletion by writing to us at privacidad@au-realtor.com or by accessing our contact.

ARCO Rights

In accordance with the provisions of the Federal Law for the Protection of Personal Data in Possession of Individuals (LFPDPPP), the holders of personal data may at any time exercise their rights of Access, Rectification, Cancellation and Opposition (ARCO).

To do so, we have enabled a simple procedure through which you can send us your request. You only have to access the following link and complete the corresponding form:

👉 Request for Personal Data (ARCO)

Once we have received your request, we will respond within a maximum period of 20 working daysin accordance with the applicable regulations. This procedure is completely free.

Comprehensive Privacy Notice

AU Realtor, domiciled at AV ARCO VIAL MZ1 L1 UC1 SELVA RESIDENCES PCN VILLAMAR II FC.P.77725 SOLIDARIDAD, Q.R., in compliance with the Federal Law for the Protection of Personal Data in Possession of Individuals (LFPDPPP) and the Law for the Protection of Personal Data in Possession of Individuals (LFPDPPP). Law for the Protection of Personal Data in the Possession of Obligated Subjects for the State of Quintana Roois responsible for the use and protection of your personal data.

1. Personal data we collect

We may request and process the following categories of data:

  • Identification: name, last name, date of birth, nationality, CURP, RFC, INE, passport.
  • Contact us: address, e-mail, landline or cell phone.
  • Equity and financial: proof of income, bank statements, credit information and bank details.
  • Sensitive data: only if strictly necessary for mortgage or notarial procedures, with your express consent.

2. Purposes of processing

Your personal data will be used for:

Primary (necessary) purposes:

  • To provide real estate advisory services.
  • Promote properties for sale or rent.
  • To make quotations, investment proposals and purchase and sale transactions.
  • Integrating files for procedures before notaries, public registries and governmental agencies.
  • Comply with applicable tax and legal obligations.

Secondary purposes (optional):

  • Inform you about new developments, promotions and events.
  • Send newsletters or content related to the real estate sector.

If you do not want your data to be used for secondary purposes, you can say so by sending an email to: privacidad@au-realtor.com.

Data transfer

Your data may be shared only with:

  • Notary publics (for deed procedures).
  • Banking and financial institutions (for loans or trusts).
  • Tax or judicial authorities, in compliance with the law.
  • Developers or sellers of the properties they are interested in.

In all cases, the confidentiality and legitimate use of your data is guaranteed.

4. ARCO Rights

You have the right to Access, Rectify, Cancel or Oppose (ARCO) the use of your personal data.

To exercise these rights, you must send a request to the following address correoprivacidad@au-realtor.com or at the address indicated.

The procedure will follow the deadlines set forth in the LFPDPPP (20 working days for response).

You can download the ARCO rights request form from the following link: Download ARCO Format (PDF).

5. Revocation of consent

At any time you can revoke the consent you have given us for the processing of your data, by sending your request to the following e-mail address: privacidad@au-realtor.com.

6. Use of cookies and tracking technologies

Our website may use cookies and similar technologies to enhance the user experience, analyze site traffic, and for statistical and advertising purposes. and for statistical and advertising purposes. You can disable cookies from your browser settings.

7. Modifications to the Privacy Notice

We reserve the right to make changes or updates to this Privacy Notice at any time. Such changes will be available through our website. https://au-realtor.com.

8. Contact information

Address: AV ARCO VIAL MZ1 L1 UC1 SELVA RESIDENCES PCN VILLAMAR II FC.P.77725 SOLIDARIDAD, Q.R.

For more information, you may directly consult the Federal Law for the Protection of Personal Data in Possession of Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares): Download LFPDPPP (PDF).